Question 1

Which package is the best for me?

Accepted Answer

This depends entirely on your requirements. We can help you to refresh your room, decorate a room from scratch or simply accessorise it for the finishing touches. 
You can book a free discovery call so we can advise you on the best service for you.

Question 2

What is the difference between the packages?

Accepted Answer

We offer three main packages:
1- MINI STYLING: suitable if you are looking to add the final touches with accessories or paint to your room and already have furniture or fixtures in place.

If you are looking to boost the potential of your room and create a functional yet enjoyable space with furniture and accessories, you can choose one of the below 2D comprehensive packages:

2- MIDI DESIGN: Suitable for rooms that have one function (e.g. Living Room, Master Bedroom, Home Office, Dining Room etc.).
3- MAXI DESIGN: Suitable for rooms with a double function (e.g. Open Plan Living, Living-Dining, Bedroom & Office, Basement etc.)

You have the option to add a 3D Visual package or Home Visit Consultation to the MIDI & MAXI design, if you wish.

We also offer an Inspiration Call or Floor Plan & Layout as single services.

More information on what it is included and prices can be found on the relevant page on our website.

Question 3

Do you offer discounts for multiple rooms?

Accepted Answer

Yes, we do!If you book multiple rooms at the same time, you will receive a 10% discount on up to 3 rooms, and a 15% discount more than 3 rooms. This is only applicable to the Midi and Maxi E-design packages.

Question 4

How does the design process work?

Accepted Answer

DISCOVERY CALL: Get in touch via email or book a 30-min discovery call (free) to find out which package is best for you. 
SELECT & PURCHASE: If you are happy to purchase the service that best suits you, we will send you a contract and invoice for our services.  We will also need your room’s measurements and some pictures.  (If you are not able to take accurate measurements of your room, you can select the add-on service as described in the MIDI & MAXI packages). 
DESIGN BRIEF: Once the payment is received, we will arrange our first call to go through a questionnaire so we can better understand your style, needs and budget. At this point we will chat through the all-important details. This will ensure that we are all on the same page. 
 DESIGN WORK + REVISION: We will create a design for you based on your design brief questionnaire, budget and things agreed during our initial calls. It will be personalised to your home, lifestyle, and personal taste.  You are provided with 2 selections of concept board and entitled up to 1 revision for the selected design.  
RECEIVE YOUR DESIGN & START SHOPPING: You will receive your design in PDF files via email, including a personalised shopping list with the links to the items listed in the design. Simply click on the links to order your items at your leisure.
POST-DESIGN SUPPORT: Depending on your package, we are happy to offer a post-design support should you have any issues with the implementation of your design.

If you wish to visualise your design in 3D, book a Home Visit Consultation or request extra revisions to your design, you can purchase these additionally.

Question 5

What If I don’t want the full package?

Accepted Answer

If you are not interested in the main package, we also offer single services such as the Inspiration Call and Floor Plan & Layout. You can book a Free Discovery Call to discuss other requests you may have.

Question 6

How long will it take to receive my finished design?

Accepted Answer

The duration of the finished designs depends on the package chosen and complexity of the design. It may take between 10 and 20 working days; with the 3D visual add-on please allow extra 4-7 working days. The duration will also depend on when we book the calls and how quickly we receive your approval of the design concept. Please note that the maximum duration of a project should not exceed 2 months.

Question 7

Can I make changes after the Design Brief?

Accepted Answer

You will be provided with two concept boards. You can choose one of the two and from there we will start developing the design scheme and 2D visuals. 
You will be given the chance to choose your preferred furniture and accessories and are entitled up to 1 revision (of up to 6 items). 
After the design, products and floor plan are agreed, if you wish to make changes or receive further revisions, we will have to charge you a little more to cover the extra time.  
Additonal design changes are charged per hour at £50/hour.

Question 8

What is the difference between a Mood Board and Design Scheme?

Accepted Answer

A Mood Board is a collage of photos, materials and colours showing an interior design concept. This gives you an impression of the mood for a room, it includes a colour palette, inspiration images. It provides the design direction, the basis to then develop the design further.

A Design Scheme board gives a clear visual impression of a suggested design scheme with images of colours, furniture and accessories. It will include the real items to be purchased.

Question 9

What do I need to provide you with?

Accepted Answer

Before the process starts, we will need your support to provide us with:

1- MEASUREMENTS OF YOUR ROOM: If you already have a detailed floorplan from an architect (with measurements), that should be enough (estate agent’s floor plans may not qualify). If not, you will be provided with a guide on How To Measure My Room. Please consult the guide before submitting your measurements as there are some details such as width & height of the walls, dimensions of the windows and doors, connections for water, drain and electric sockets/outlets that are necessary to be included. If you need more help, do not hesitate to contact us. If there is any piece of furniture that you would like to keep, please share the measurements.

2- PHOTOS OF THE ROOM: We will ask you to take photos of your room from different angles and possibly during the day. It will help us to better visualise your space, your taste and the current condition of the room. You will be provided with a guide on How To Take Photos Of My Room. If there is any piece of furniture or accessory that you would like to keep, please also take photos of those.

3- INSPIRATIONAL IMAGES (Optional): If applicable, it would be great if you can share with us some photos that you feel inspired by. The photos can be about a style that you have seen, a particular piece of furniture, a colour palette, anything that can help us get a better idea of your personal style and taste. We recommend that you research such photos on platforms like Pinterest, Houzz, Instagram etc.

4- QUESTIONNAIRE (DESIGN BRIEF): You will be sent the questionnaire in advance so you can familiarise with it and fill it in in your own time. We then suggest going through it together during our first video call; this will give the chance to ask for clarifications and questions and make sure we can create the perfect design to suit your needs.

5- BUDGET:  This is very important. We will work hard to make sure we meet your budget needs, but we need your help to do so. We will ask you to think of a budget prior our video call to discuss the Design Brief. If you are struggling to come out with a budget, get in touch and we can send you a budget estimate reference sheet.

All the above information can be sent to us by email or shared via WeTransfer, GoogleDocs or similar.

NOTE: If you are planning to make larger changes to your home, such as replacing your flooring, knocking down walls and other major works, please make sure you inform us!

Question 10

Can you come to my house to take the measurements?

Accepted Answer

Yes! We can discuss this based on your location for an extra flat fee.

Question 11

What should I include in my budget?

Accepted Answer

Your overall budget should cover the cost for the E-Design service you choose, all the furniture items and accessories proposed to you on the shopping list including delivery fees (please check when you purchase items online), tradespeople and materials (only if you are planning larger works outside the proposed design scope).

Please note this is an online service, so in-person consultations and in-person measurements are not included. If you wish to add them to your package, please let us know.

Question 12

What if I am not happy with my design?

Accepted Answer

We care about your happiness. We listen to your needs and aim to produce designs that meet your preferences and budget. We will submit the final design only after your approval. We also offer 10 days of post-design support (only applicable to the Midi and Maxi packages).
If you are not satisfied, please contact us.

Question 13

Do you consider existing furniture in the design?

Accepted Answer

Yes, we will of course define which products you already have and wish to keep. Please make sure you share photos and measurements of those pieces.

Where possible, we will also suggest how to creatively up-cycle existing and tired-looking furniture pieces, this will save you money while also helping the environment.

Question 14

Do I have to buy all the items from the shopping list?

Accepted Answer

Absolutely not! You are in charge of choosing the furniture and accessories that work best with the design. You are free to buy them whenever you are ready! 
However, please note that the links provided are correct at the time the Design Scheme is created, but the prices/availability of some items may change due to the nature of links to online shopping.

We are also not held responsible of the final look of the room should you wish not to buy the suggested items or change the selection.

Question 15

Do I need to pay upfront?

Accepted Answer

After contacting us, we will send you more information and a quotation based on your requirements. After you agree the quotation, you will be sent an invoice and agreement to sign. The full payment of the package is requested prior to starting to work to secure our time and dedication.
Once the payment is acknowledged, we will start working on your project. Please remember that you will only be paying for the price of your design package upfront which does not include the products suggested in your design. They can be purchased at any point after you receive the shopping list.

Frequently asked questions